Centralized Scheduling

It takes a lot of effort to run a successful business. To ensure you have sufficient telephone customer support without spending a fortune on employees and equipment, you can take advantage of LRC’s centralized scheduling service for on-site interpreting services. This way, you focus on your core business and increase efficiency by letting our Customer Service Associates manage your on-site interpretation needs 24/7/365.

Solutions we offer

  • Appointment Scheduling: Increase work efficiency and customer satisfaction with proper appointment scheduling
  • Dispatching Service:Dispatching is crucial in the field. Our reliable dispatching services are meant to help your business run smoothly
  • Live Answering Service:Grow your business with our live answering services. We provide quality in a cost-effective way.
  • Inbound and Outbound Calls:From making calls to receiving them. Our top-of-the-line phone interpreters represent your company in the best way.
  • Data Entry:It’s crucial for any business to have a well-organized and dependable data entry clerk.
  • Support Service:Your company’s success relies heavily on quality support, let us help you maintain the high standard.
  • Order Tracking:Order tracking is crucial for businesses, we’ll make sure we properly serve your customers with accurate information.
  • Intake Service:This process consists of taking the important initial procedures of your services such as interviews.
centralized-scheduling

Advanced Technology

At LRC we employ the most modern telephone systems currently available. The intended destination of each call is identified prior to handling, ensuring that each call is processed in a personalized manner. Your callers feel as if they are connected directly with your company. Additionally, our call distribution technology allows for all calls to be handled with the minimum wait time. All calls are monitored for quality control purposes.

Customer Service Associates

Our highly experienced customer service staff is available 24/7/365. Specially trained in call processing, conflict resolution, and emergency response, our friendly and supportive customer service staff act as client representatives, working with callers to attend to their individual needs and ensuring customer satisfaction.

Client Support

We understand that clients have specific needs and that these needs may vary over time. For this reason, we offer one-on-one client support prior to service set-up and during service implementation. Characterized by flexibility, quality, and diversity, we are open to working closely with you throughout our partnership to make whatever adjustments are necessary to exceed your expectations.